Frequently Asked Questions
Independent Apartments and Retirement Living in Kitchener
We understand that choosing the right community is a big decision. To make this process easier for prospective residents and families, we’ve compiled a list of FAQs for our community in Kitchener, Ontario.
We’re here to help. If you have more questions, one of our team members will be happy to assist you.
General
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We provide a range of services, including housekeeping, laundry, daily meals, and medical support. You’ll also enjoy access to our recreational programs, fitness, and beautifully landscaped outdoor areas.
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Yes! We have 24/7 on-site staff and personal care services to ensure your health and well-being. With personal care services and emergency help nearby, residents and families can feel confident knowing help is always nearby.
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Absolutely! We offer spacious and comfortable private apartments where you can enjoy your privacy, decorate to your liking, and make it home.
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Of course! Your family and friends are always welcome. We also organize family events where your loved ones can join in the fun. And if they want to join you for a meal we can accommodate.
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Yes, we provide nutritious and delicious meals every day, with plenty of options to suit your preferences. There are also options to support specific dietary needs you may have. Snacks, coffee and tea are also available in our bright and spacious café, open 24 hours per day.
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Moving into Conestoga Lodge means you’ll be joining an independent lifestyle and supportive community where you can relax, socialize, and take part in fun activities.
You’ll worry less about cooking, cleaning, or maintaining a house, so you can focus on what matters most—whether that be socializing, participating in activities, or simply relaxing. We provide everything you need to feel safe and cared for, so that you live supported and stress-free.
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Absolutely! We encourage and respect independence. You’ll have your own private space and the freedom to live life your way, while also having access to help whenever you need it.
You’ll find that it’s the perfect balance of independence and support.
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At Conestoga Lodge, you’re never alone unless you want to be. Our community offers a variety of social events, activities, and sharing dining spaces where you can meet your neighbours and make new friends.
Plus, our team members are carefully selected and trained to create a community full of friendly faces to brighten your day!
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Our community is designed to provide a safe, comfortable, and engaging environment for your family member. We take care of everyday tasks like cleaning, meals, and maintenance so your loved one can focus on enjoying their time here. You’ll also have peace of mind knowing they have access to professional medical care if needed.
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We offer a wide range of activities tailored to different interests and abilities, from fitness classes to social events, that promote an active and healthy lifestyle. Your loved one will have plenty of opportunities to stay active, meet new people, and participate in hobbies they love, all while staying in a safe and supportive environment.
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Our trained and compassionate staff are here to provide personalized care. If your family member needs help with daily activities, we have the expertise to ensure they’re well cared for.
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Pricing is based on the type of apartment and care level required. We offer flexible pricing options to fit different budgets. Contact us for a personalized consultation and tour.
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Yes! We encourage you to bring your own furniture, artwork and décor to personalize your apartment making it feel home.
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We offer a variety—from fitness clubs to movie nights and excursions, there’s always something fun to do. Follow us on Facebook to see all the fun activities our community shares!
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Transportation is offered for a variety of activities; however, we cannot guarantee transportation to off-site medical appointments.
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Our 55+ apartments are designed for active adults seeking independent living with access to on-site amenities and services. Retirement living includes a higher level of personalized care options.
Respite
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Respite care services offer temporary accommodation and care for seniors who need assistance, giving caregivers a break or helping seniors recover from surgery or illness.
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Respite care is available for seniors who need short-term support, including those recovering from surgery, illness or those whose caregivers need temporary relief.
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Services typically include nursing care, assistance with daily living activities (bathing, dressing, medication management), meals, housekeeping, and access to social activities.
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Respite care stays can vary depending on the needs of the individual, with stays ranging from a minimum stay of two weeks to one month, after which a longer stay would require a more permanent care plan and contract.
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The minimum or maximum stay requirement varies. Please contact Conestoga Lodge directly to learn about their specific policies.
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Pricing for respite care depends on the length of stay, level of care required, and any additional services requested. Please contact the residence for detailed pricing information.
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Yes, residents should bring personal items such as clothing, toiletries, medications, and any special medical equipment. The residence will provide bedding, towels, and meals.
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Yes, some nursing care is available and more serious medical situations will be treated professionally as a 911 call for the well being of the respite resident.
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Yes, family and friends are welcome to visit. Please check with the residence for any specific visiting hours or policies.
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Respite care residents have access to the same social activities, exercise programs, and recreational events as permanent residents, helping them stay engaged and active.
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You can book a respite stay by contacting the admissions team at Conestoga Lodge, either through a phone call or by visiting the residence.
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Yes, if a resident and their family feel comfortable, respite care can often be a stepping stone to a permanent residency at Conestoga Lodge.
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If extended care is needed, the residence can work with families to extend the stay or transition into long-term care, depending on the individual’s needs.
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Yes, we accommodate Ontario hospitals within a 200 km radius of Conestoga Lodge including the following:
Grand River Hospital (KW Campus and Freeport Campus) in Kitchener offers acute and complex continuing care, as well as cancer and renal services
St. Mary’s General Hospital in Kitchener, specializing in cardiac and respiratory care
Cambridge Memorial Hospital in Cambridge provides a range of emergency, surgical, and specialty services
Guelph General Hospital in Guelph, offering emergency, obstetric, and surgical services
Louise Marshall Hospital in Mount Forest, which offers emergency and inpatient carePalmerston and District Hospital in Palmerston, focusing on general and emergency care
Hamilton General Hospital in Hamilton, a key regional trauma and cardiac centre
Listowel Wingham Hospitals Alliance in Listowel and Wingham -
In Kitchener, Ontario, seniors can access government-funded physiotherapy services through the Ontario Health Insurance Plan (OHIP) if they meet specific eligibility requirements. OHIP covers physiotherapy for those aged 65 and older, individuals of any age who have had an overnight hospital stay or day surgery within the past year, and recipients of Ontario Works or the Ontario Disability Support Program. These services focus on treating conditions related to surgery, falls, or chronic injuries.
Local options for publicly funded physiotherapy include clinics in the Waterloo-Wellington area, which offer both in-clinic and virtual sessions depending on the individual's needs. For seniors unable to travel, in-home physiotherapy may also be available via Ontario Health programs, though a doctor’s referral is typically required for these services. Seniors have access to as many sessions as necessary to address their conditions and recovery goals, as there is no session limit under OHIP.
For specific clinics or more information, you can explore listings on local health resources, such as Waterloo Wellington Healthline, or contact the College of Physiotherapists of Ontario to find registered providers nearby
Here are some private physiotherapy services within a 10 km radius of Conestoga Lodge in Kitchener:
Advantage Physiotherapy & Rehabilitation at 386 Gage Avenue, Kitchener, offers a range of rehabilitation services aimed at helping clients of all ages achieve pain relief and improve mobility. They focus on individualized treatments and preventive care strategies to enhance wellness
Advantage PhysiotherapyA Body In Motion Rehabilitation has two locations, including one at 289 Victoria Street North, Kitchener. They provide physiotherapy, massage therapy, and specialized services like pelvic and vestibular physiotherapy, tailored to individual health needs
A Body In Motion RehabilitationCBI Health Kitchener – Victoria provides physiotherapy, acupuncture, and occupational health services. This clinic focuses on holistic approaches, including physical rehabilitation and injury prevention
CBI HealthHighland Physio & Rehab, located at 519 Belmont Avenue West, Kitchener, offers a variety of services such as laser therapy, vestibular therapy, and custom orthotics. They specialize in personalized, hands-on treatments for improved physical health
Highland Physio & Rehab
These clinics offer comprehensive physiotherapy treatments with varied specialties to support recovery and pain management. For additional details or appointments, you can contact each clinic directly through their websites.
Words From Our Residents
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"I love it here."
All my friends and staff in the home are wonderful.
There are lots of activities for me to do.
Nothing I do not like. It just feels good.
- Shirley W
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"I feel right at home."
Conestoga Lodge is my home. I am blessed with the kind staff. I have told many of my friends how happy I am here. I would highly recommend Conestoga Lodge to anyone.
- Hilda
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"I'm really happy."
I have friends. I play Wii Golf almost every day. I enjoy going on trips that are offered. The meals are good. The staff are very friendly. I would recommend this Lodge to live.
- Rob G
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"I recommend Conestoga."
I’m satisfied. I like what’s going on. I like the activities. Staff are friendly and take good care of me. The food is good. I’m eating well. I would recommend Conestoga to my friends.
- Kevin
More questions?
Our team is happy to answer any
questions you may have.